At TicknBuy, we prioritize the privacy and security of your personal information. We hope you will be delighted with your order.
Return Policy:
We offer returns on products if you are not completely satisfied due to:
- (a) defects in design, materials, or workmanship
- (b) unsatisfactory quality or suitability for the intended use
- (c) expiry date of products after delivery.
Security
Transactions on our website are protected with SSL (Secure Sockets Layer) and 1024-bit Secure Data Encryption. All sensitive information you provide, such as payment details, is encrypted and protected against unauthorized third-party access.
Credit card and debit card information is not stored by us. It is directly processed through the secure payment gateways, which are authorized and comply with the regulatory standards set by relevant banks and payment institutions.
To report security vulnerabilities affecting our products, please email info@ticknbuy.com.
Out of Stock Situations
We strive to ensure all products are in stock. However, in the event an item is unavailable, we will process a refund.
Contact Us
If you have questions or concerns about our privacy practices or wish to file a complaint, contact us via email at admin@ticknbuy.com.
Collecting Personal Information
We collect the following Personal Information when you visit the site:
Device Information:
- Purpose: Optimize the site experience and perform analytics.
- Collected by: Cookies, log files, web beacons, tags, or pixels.
- Shared with: Shopify (Processor)
- Information Collected: IP address, web browser version, cookie information, viewed products, search terms.
Order Information:
- Purpose: Process orders, shipping, payment, invoices, and communicate with you.
- Collected by: Directly from you.
- Shared with: Shopify (Processor)
- Information Collected: Name, billing address, shipping address, payment info (credit/debit card), email, phone number.
Minors
The site is not intended for individuals under 18. We do not collect Personal Information from minors. If you believe your child has provided us with their Personal Information, please contact us to request deletion.
Using Personal Information
Your Personal Information is used to:
- Process orders and payments
- Fulfill orders, including shipping and delivery
- Provide customer service
- Keep you updated on new products, services, and promotions.
Retention of Personal Information
We will retain your personal information for as long as needed to fulfill the purposes outlined in this privacy policy unless you request us to delete it.
Automatic Decision-Making
If you are a resident of the USA, we may engage in limited automated decision-making for fraud prevention, such as blocking IPs and credit cards after multiple failed transactions.
Automated decision-making includes:
- Temporary blacklisting of IP addresses and associated credit cards.
Our processor Shopify uses automated decision-making primarily to prevent fraud.
CCPA
As a resident of the USA, you have the right to:
- Request access to Personal Information we hold.
- Port your data to another service.
- Request corrections, updates, or deletions.
To exercise your rights, contact us at admin@ticknbuy.com.
Cookies
We use cookies to improve your experience on the website. Cookies are small files downloaded to your device, which help us remember your preferences and analyze site usage.
Types of cookies we use:
- Functional Cookies
- Performance Cookies
- Advertising Cookies
- Social Media Cookies
Changes to Privacy Policy
We may update this Privacy Policy as required by law or for operational reasons. We will post the revised policy on the website.
Complaints
If you wish to make a complaint about our privacy practices, please email or mail us using the contact information provided above. You also have the right to lodge a complaint with the relevant data protection authority if not satisfied with our response.
Last updated: January 01, 2025