Frequently Asked Questions
1. Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.
2. How long does shipping take?
Orders are processed within 1–2 business days. After shipment, delivery usually takes 3–4 business days, depending on your location and carrier. Most customers receive orders within 4–6 business days total.
3. What is your order cut-off time?
Orders placed before 2:00 PM EST (Monday–Friday) ship the same business day. Orders placed after the cut-off time or on weekends/holidays will be shipped the next business day.
4. How much does shipping cost?
- Orders of $50.00 and above: Free shipping
- Orders below $50.00: $4.99 flat rate
5. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.
6. Can I cancel or change my order?
Orders can be canceled or modified before shipping. Once an order is processed and shipped, changes or cancellations are no longer possible.
7. What if my package is lost or damaged?
If your order is lost or arrives damaged, contact us within 48 hours of delivery. Provide your order details and photos (if applicable), and we will arrange a replacement or refund.
8. What is your return policy?
Eligible items can be returned within 14 days of delivery. Returns must be unused, in original condition, and sent by mail. TiknBuy does not charge any restocking fees.
9. How long does it take to get a refund?
Refunds are processed within 7 business days after we receive and inspect your returned item. Funds will be returned to your original payment method.
10. What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
11. Are your products authentic?
Yes. All products sold by TiknBuy are 100% authentic and high-quality, sourced from trusted manufacturers.
12. Do you offer exchanges?
Currently, we do not process direct exchanges. Customers can return an eligible item for a refund and place a new order for the desired product.
13. Who pays for return shipping?
Customers are responsible for shipping their returns back to us. TiknBuy provides a return label at no cost, and items should be packaged securely to prevent damage.
14. What should I do if I receive the wrong item?
Contact us within 48 hours of receiving your order. Include your order number and photos of the incorrect item. We will provide a replacement or refund at no additional cost.
15. Do you charge sales tax?
Yes. TiknBuy charges sales tax where legally required for orders shipped within the United States.
16. What happens if my package is undeliverable?
If a package is returned due to an incorrect address, refusal, or failed delivery attempts, it will be considered undeliverable. Customers may request reshipment and are responsible for additional shipping fees if applicable.
17. Do you ship to PO boxes or APO/FPO addresses?
Yes, we can ship to PO boxes within the United States. APO/FPO addresses are supported, but shipping may take longer depending on the carrier.
18. How can I contact TiknBuy for support?
You can reach us by phone, email, or mail. Our team responds promptly during business hours to assist with orders, returns, or product inquiries.
Business Information:
Trade Name: TiknBuy
Phone Number: +1 321-616-1131
Email: info@tiknbuy.com
Address: 14808 Lone Eagle Drive, Orlando, FL 32837, USA
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
